Contis Financial Services or a Contis Group company or third parties acting on its behalf (“We”) are committed to protecting and respecting your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting any of our sites or any third party site through which you access our services, you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Contis Financial Services and all Contis Group companies of Navigation House, Belmont Wharf, Skipton, North Yorkshire, BD23 1RL. “We” are registered on the public register of data controllers maintained by the Information Commissioner and are licensed to hold information and must comply with the Act at all times.
We may collect and process your personal contact details:
You may give us information about you by filling in forms on our site, third party sites which provide access to our services, social media logins and/or other plugins, or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to a newsletter or service, order products or services, upload content, and/or participate in discussion boards or other social media functions on our site.
Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud and money laundering, and to verify your identity. These checks require us to process personal data about you.
The personal data you have provided, we have collected from you, or we have received from third parties may include your (but is not necessarily limited to):
You may be asked to provide a password to utilise some online services such as your account facility.
We use your information to give you to access the content and functions available via the site. Additionally it will be used for the purposes described in the terms and conditions of your relevant product and service. We will also use the information to enable us to notify you about any changes, reviews or improvements to our products and services.
We will disclose your information to:
If we transfer your information to third parties outside of the European Union we will take steps to ensure that the third party agrees to apply the same levels of protection that apply in the UK.
Each time you visit our site or interact with the emails we send to you, we may automatically collect the following information:
We use your information to:
We may receive information about you if you use any of the other websites or any of our group companies or the other services we provide.
We are also working closely with third parties (including, for example sub-contractors in technical, payment and delivery services; credit reference and marketing agencies) and you may receive information about you from them.
We may combine the information you give us, and the information collected when you visit our site to improve our products/service for you and other users. We may make suggestions or recommendations to you or other users about content, product/services that may interest you or them.
We will not ask for personal information by insecure methods. When asking for personal information over the phone we will perform identity checks using information you have supplied or information only you may know.
When we and fraud prevention agencies process your personal data, we do so on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.
We, and fraud prevention agencies, may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.
Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.
As part of the processing of your personal data, decisions may be made by automated means. This means we may automatically decide that you pose a fraud or money laundering risk if:
You have rights in relation to automated decision making: if you want to know more please contact us using the details below.
If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services and financing you have requested, or to employ you, or we may stop providing existing services to you.
A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on the details below.
At any time you may request we provide you with all the information we hold about you except for your password and PIN (which we cannot access). You can contact us to request this information using the ‘Contacting us’ details at the bottom of this policy. There will be an administration charge of £10 for providing this information. The data may be provided in printed or electronic format but we will not email this information.
Your data is secured by encryption, firewalls and Secure Socket Layer (SSL) technology. This is industry standard encryption technology which manages the security of messages transmitted across the internet. When we receive your data, we store it on secure servers which can only be accessed by us. We store your passwords using one way encryption which means we do not know what your password is.
Like any other website, we cannot guarantee it will be fault free and do not accept any liability for the loss, theft or misuse of your personal details.
The data that we collect from you may be transferred to an external third party hosting company (i.e. who works for us, our related companies and companies who we have contracted to process or store data on our behalf) within the European Economic Area (“EEA”). It can also be transferred to and stored at a destination outside the EEA. Please note that privacy laws in countries outside of the EEA may not be the same as, and in some cases may be less protective, ‘Personal Data’ may be subject to lawful access requests by government agencies.
Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.
Any changes we make to our policy will be put on the website. Please check for updates from time to time.
Where you give your information on our website, we will generally only keep your information for as long as is reasonably required for the purpose(s) for which it was submitted. However, on occasion we may retain it as long as you continue to use our services. We may retain your information for an additional period as is permitted or required under applicable laws. Please note that even if we delete your data it may persist on backup or archival media for an additional period of time.
Your personal data is protected by legal rights, which include your rights to:
For more information or to exercise your data protection rights please, please contact us using the contact details below.
If you are unhappy about how your personal data has been used please refer to our complaints policy. You also have a right to complain to the Information Commissioner’s Office https://ico.org.uk/ , which regulates the processing of personal data.
Data Protection Officer
Contis Financial Services